Privacy Policy

1. Information We Collect

Personal Information. When you create an account, request access, or contact us, we may collect your name, email address, phone number, company name, job title, and team size.

Usage Data. We automatically collect information about how you interact with our platform, including IP address, browser type, operating system, pages visited, features used, session duration, and referring URLs.

Call Data. Our platform processes call metadata such as call duration, caller ID, call disposition, timestamps, and call recordings (where enabled and permitted by law). Call recordings are stored securely and access is restricted to authorized users within your organization.

Payment Information. Billing and payment details are processed by our third-party payment processor (Stripe). We do not store your full credit card number on our servers.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform
• Process your account registration and access requests
• Send transactional emails (account confirmations, billing receipts, service updates)
• Improve our platform through usage analytics and performance monitoring
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations and regulatory requirements

3. Data Sharing & Third Parties

We do not sell your personal information. We may share data with the following categories of third parties:

• Service Providers: Cloud hosting (e.g., AWS, Vercel), payment processing (Stripe), email delivery (Resend), analytics (Google Analytics, Vercel Analytics), and telephony infrastructure providers that help us operate the platform.
• Legal & Compliance: When required by law, subpoena, court order, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, regular security audits, and secure infrastructure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. TCPA & Telemarketing Compliance

Our platform is designed to support compliance with the Telephone Consumer Protection Act (TCPA) and related regulations. However, you are solely responsible for ensuring that your use of our dialing features complies with all applicable federal, state, and local telemarketing laws, including maintaining proper consent records, honoring do-not-call lists, and adhering to calling-time restrictions.

6. Cookies & Tracking

Google Analytics. Our website uses Google Analytics, which sets cookies (such as _ga and _gid) to help us understand how visitors interact with our site. These cookies collect information such as pages visited, session duration, and referring URLs. Google Analytics data is aggregated and does not identify you personally. You can learn more about how Google uses data at Google's privacy page.

Cookie Consent. When you first visit our website, you will see a cookie consent banner. Google Analytics cookies are only set if you click "Accept." If you decline, no analytics cookies are placed and Google Analytics does not load. You can change your preference at any time by clicking the "Cookie Settings" link in our website footer.

Privacy-Friendly Analytics. We also use Vercel Analytics and Vercel Speed Insights to understand website performance. These tools do not use cookies, do not track users across sites, and collect only anonymized, aggregated data. They operate regardless of your cookie preference.

Your Rights Under CCPA. If you are a California resident, you have the right to opt out of the "sale" of personal information under the California Consumer Privacy Act (CCPA). While we do not sell personal data in the traditional sense, analytics data may constitute a "sale" under CCPA's broad definition. You can opt out by declining cookies via the consent banner or the "Cookie Settings" link in our footer. You may also contact us at privacy@trakko.co to exercise your CCPA rights.

GDPR Compliance. For visitors in the European Union and United Kingdom, no analytics tracking cookies are placed without your affirmative consent. Our cookie consent banner ensures that Google Analytics only loads after you explicitly accept, in accordance with the General Data Protection Regulation (GDPR).

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Call recordings and metadata are retained in accordance with your organization's configuration and applicable regulatory requirements. When you close your account, we will delete or anonymize your data within 90 days, unless we are required to retain it for legal or compliance purposes.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Request a portable copy of your data
• Opt out of marketing communications at any time by using the unsubscribe link in our emails

To exercise any of these rights, contact us at privacy@trakko.co.

9. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the platform after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Trakko
Email: privacy@trakko.co