Features

Everything you need to run a modern call center

Powerful features designed specifically for health insurance agencies. Built with compliance, efficiency, and scalability in mind.

Call Management

Powerful tools to handle your inbound calls efficiently.

Intelligent Routing

Route calls based on state licensing, agent skills, availability, and custom rules.

Call Queue Management

Prioritize and manage queued calls with real-time visibility and controls.

Conference Calling

Easily add supervisors or third parties to active calls for TPV or assistance.

Call Recording

Automatically record calls with consent management and secure storage.

Keep your finger on the pulse of your call center operations.

Live Dashboard

Monitor all active calls, agent statuses, and queue metrics in real-time.

Supervisor Tools

Listen, whisper, or barge into calls with one click for training and quality.

Instant Alerts

Get notified immediately about long wait times, missed calls, or issues.

Performance Metrics

Track KPIs like average handle time, conversion rates, and agent productivity.

Organize and empower your team to perform at their best.

Skills-based Assignment

Assign agents to queues and calls based on their skills and certifications.

State Licensing

Track agent licenses by state to ensure compliance with regulations.

Team Organization

Group agents into teams with managers and custom permissions.

Availability Tracking

Monitor agent status in real-time with detailed availability history.

Stay compliant and keep your data secure.

DNC List Integration

Automatic checking against Do Not Call lists before connecting calls.

Call Consent

Built-in consent management for call recording and compliance.

Audit Logging

Complete audit trail of all system actions for compliance and review.

Role-based Access

Granular permissions to control who can access what in your system.

Connect with the tools you already use.

TwilioSalesforceHubSpotZapierSlackCustom API

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