Built for Regulated Industries

The Dialer Built for Insurance Agencies

Own your numbers, protect your leads, and stay compliant — without slowing your agents down.

app.crmdialer.com/dashboard
Calls Today
247+12%
SMS Sent
89+8%
Active Agents
18of 24
Connect Rate
34%+2.1%
Recent Call ActivityView all
Sarah M.
James K.·4:32
completed
2m ago
Robert P.
Maria L.·1:15
completed
8m ago
Linda W.
David R.·6:48
completed
14m ago
Thomas B.
James K.·0:42
no answer
18m ago
Nancy D.
Sarah T.·3:21
completed
22m ago
SMS Thread(555) 012-3456
Hi Sarah, this is James from ABC Insurance. Following up on your Medicare inquiry.
Hi James! Yes, I'd like to learn more about Plan G options.
Great! I have a few minutes now if you'd like a quick call, or I can schedule something for tomorrow.
Agent Status18 online
James K.
32 callsOn call
Maria L.
28 callsAvailable
David R.
25 callsOn call
Sarah T.
21 callsBreak

Your biggest risk isn't lead volume —it's loss of control.

Most dialers are built for individual reps. That leaves agency owners exposed.

Agents using personal phones

When agents call from personal numbers, the agency has zero record of the conversation — and zero control over the relationship.

Numbers leaving when agents leave

If your agent walks, your phone number walks with them. Prospects call back and reach someone who no longer works for you.

No visibility into conversations

You can't coach, audit, or protect your agency when calls and texts happen outside your system.

FMO and compliance exposure

Without clear boundaries and audit trails, one rogue agent can create carrier issues, FMO conflicts, or regulatory problems.

The Solution

Built so the agency stays in charge.

Every feature is designed with one principle: the agency owns the communication, not the agent.

Agency-Owned Numbers

Every phone number is registered to and controlled by the agency. When an agent leaves, the number stays. Your prospects always reach your agency — not a former employee.

Centralized Call & SMS Logging

Every call, text, and voicemail is logged automatically under the agency's account. Full conversation history is always accessible to owners and managers — no gaps, no blind spots.

Role-Based Access Control

Owners see everything. Managers see their teams. Agents see only their own work. Permissions are enforced at the system level — not by trust.

Complete Audit Trail

Every interaction is timestamped, attributed, and exportable. When a carrier or FMO asks for records, you have them — instantly and completely.

Compliance & FMO Ready

Designed for agencies that work with FMOs and carriers.

When you work across multiple FMOs and carrier relationships, communication boundaries aren't optional — they're essential. Our platform enforces them by design.

Clear communication boundaries

Agent-level permissions ensure conversations stay within their assigned scope. No accidental cross-selling or carrier conflicts.

No cross-agency data leakage

Data is compartmentalized at the agency level. Agents can't access, export, or transfer leads outside their boundaries.

Exportable activity logs

Generate detailed activity reports for carrier audits, FMO reviews, or internal compliance checks — on demand.

Instant access control

Revoke agent access in seconds. When someone leaves or changes roles, their permissions update immediately.

How It Works

Up and running in four steps.

We keep onboarding simple so you can focus on what matters — running your agency.

Step 01

Create your agency

Set up your agency profile, define your team structure, and configure your compliance settings.

Step 02

Assign numbers & leads

Provision agency-owned numbers and distribute leads to your agents through the system.

Step 03

Agents call & text

Your agents make calls and send texts inside the platform — every interaction is logged automatically.

Step 04

You see everything

Monitor activity in real time. Review calls, read transcripts, and export reports whenever you need them.

Desktop & Mobile

Work from anywhere. Stay in control everywhere.

Your agents need flexibility. You need visibility. Our native apps for desktop and mobile give both — without compromising on compliance or oversight.

app.crmdialer.com
Agency Dashboard12 online
Calls Today
184
SMS Sent
67
Connect Rate
34%
Avg Duration
3:42
Agent Activity
James K.
32 callsOn call
Maria L.
28 callsAvailable
David R.
25 callsOn call
Sarah T.
21 callsBreak
Kevin M.
19 callsOn call
Anna P.
17 callsAvailable

Desktop — Windows & Mac

Built for agencies that care about control.

This platform is purpose-built for insurance agency owners who need visibility, compliance, and operational control as they scale.

  • Agencies with 10–100+ agents
  • Medicare, Life, and ACA-focused agencies
  • Agencies scaling beyond spreadsheets and personal phones
  • Owners who want full visibility into agent activity
  • Teams working across multiple FMOs and carriers

If you're a solo agent, this platform likely isn't for you. We built this for agency owners who need to manage teams — not individuals managing themselves.

Stop losing control.
Start scaling safely.

Join agencies that have taken back ownership of their communication and compliance.

We onboard agencies manually to ensure compliance.