Privacy Policy
Effective Date: June 18, 2025
Company Name: Trakko Pte. Ltd.
Address: 68 Circular Road, #02-01, 049422, Singapore
Contact Email: andrey@trakko.com
1. Introduction
At Trakko Pte. Ltd. (“Trakko”, “we”, “us”, or “our”), your privacy is a priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our software, services, and tools (the “Services”).
2. Information We Collect
- Identity Information – name, email address, company name, role
- Contact Information – business email, phone number, address
- Account Information – login credentials, organization details, roles and permissions
- Usage Information – browser type, device information, IP address, actions taken within the product
- Payment Information – last 4 digits of card numbers, payment status, and billing history (handled by Stripe)
- Commission Data – workflows, rules, performance metrics, and custom fields related to compensation
- Audit Logs and Diagnostics – error logs and performance traces (via Sentry)
3. How We Use Your Information
- Operate and maintain our Services
- Enable secure authentication and account management (via WorkOS)
- Store and retrieve user and organization data (via Neon Database)
- Process payments and subscriptions (via Stripe)
- Monitor performance and resolve errors (via Sentry)
- Provide customer support
- Analyze trends and usage patterns
- Comply with legal and regulatory requirements
4. Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
- Consent – when you have given us clear permission to process your data
- Contract – when processing is necessary to fulfill a contract
- Legal obligation – to comply with applicable laws
- Legitimate interests – to improve our services and business operations
5. Third-Party Services
We rely on carefully selected service providers:
| Service | Purpose |
|---|---|
| Stripe | Payment processing and billing |
| Neon Database | Cloud database for storing data |
| Sentry | Error monitoring and diagnostics |
| WorkOS | Authentication and SSO integration |
6. Subprocessors
We maintain a list of subprocessors that help us deliver our services. You can request an up-to-date list by contacting us.
7. Sharing Your Information
We do not sell your personal information. We may share data with:
- Trusted service providers for hosting, analytics, and integration
- Legal or regulatory authorities to comply with obligations
- Business successors in the case of a merger, acquisition, or sale
8. Data Retention
We retain your data only as long as necessary for the purposes outlined in this Policy, or as required by law. Billing and financial data may be retained for up to 7 years.
9. International Transfers
Your data may be transferred to and processed in countries outside your own, including Singapore, the United States, and the EU. We use safeguards such as standard contractual clauses where required.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, update, or delete your personal data
- Object to or restrict processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise your rights, contact us at andrey@trakko.com.
11. Do Not Track & Global Privacy Control
We currently do not respond to Do Not Track (DNT) signals or Global Privacy Control (GPC) requests. However, we respect your privacy and are monitoring developments in this space.
12. Automated Decision-Making
We do not engage in any automated decision-making or profiling that has a legal or similarly significant effect on users.
13. Security
We implement appropriate technical and organizational measures to protect your data, including encryption, access control, and monitoring. Sentry helps detect system-level errors and WorkOS ensures secure authentication.
14. Cookies and Tracking
We use cookies and similar technologies to provide essential functionality, monitor usage, and improve the user experience. You can manage cookie settings in your browser.
15. Children's Privacy
Our Services are not directed to individuals under 16. We do not knowingly collect data from children.
16. Updates to This Policy
We may revise this Privacy Policy from time to time. Material changes will be communicated by email or in-app notification. The latest version will always be available on our website.
17. Contact Us
Trakko Pte. Ltd.
68 Circular Road, #02-01, 049422, Singapore
andrey@trakko.com